The Nonprofit Operations Guide: Capacity

In the final article in this series, we wrap up by connecting everything you’ve learned about strategy, operating models, and operating systems across early stage, maturing and mature organizations to two different but tightly inter-relating definitions of capacity:

• Strategic capacity is the overall capability of leadership to ensure ongoing health and stability in an organization.

• Operational capacity is concerned with the finite resources that enable and simultaneously act as constraints on service delivery.