Posts in Change Management
Envisioning Good Systems in the Social Space

Bad Tech is built without regard to the actual needs or jobs of the end users (the data producers), but are required because they benefit someone else entirely (data consumers, usually the bosses and boards who need reports and metrics). What if, starting today, the 4 pillars of system design are that all systems should strive to be transparent, generative, trusted, and equitably owned? Read the full article on

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The Process of Quantum Leaps Forward

Organizations want to be at Q.  But large groups of people can't just jump from A to Q.  There's a process. There are intermediate steps.  If you understand this, you can design transformational change initiatives that actually work, and transformational services that have dramatic impact.

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Change ManagementJenn Taylor