Posts in Capacity
Capacity: Introduction

In the third part of this series, we discuss two different definitions of capacity that are tightly inter-related. Strategic capacity is the overall capability of leadership to ensure ongoing health and stability in an organization. Operational capacity is concerned with the finite resources that enable and simultaneously act as constraints on service delivery.

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Capacity: Budget

Almost everyone has an instinctive understanding of money as an element of operational capacity, and that instinct isn’t a bad starting point for thinking about budget’s impact on capacity in an organization. Moving toward operational excellence means moving away from constantly focusing on the “right now” and designing and re-visiting operations from an “over time” or “ongoing” mindset, and to use available money more effectively as a resource while planning for its related constraints.

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